Refund policy
Please Read Our Return & Refund Policy Carefully:
Return Policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@nexhomedecor.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@nexhomedecor.com
How can customers return your products?
- By mail
What is the restocking fee?
- No restocking fee
The product conditions that we allow for returns:
- New
Which Circumstances We Offer Return & Refund:
Wrong Product:
If you discover your order is flawed, please contact us by email at support@nexhomedecor.com with photos of the wrong product, and we will provide a return shipping label. Once it is tracking, we will ship a replacement product immediately.
Exchange:
We only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us by email: support@nexhomedecor.com. We will process the free exchange.
Change Of Mind:
Change of mind is not acceptable. No return or refund will be processed. Please Note: Color, Size, and Texture.
Cancel The Order:
We usually ship the orders immediately,
Therefore, if you wish to cancel your order, please contact us immediately. We will send an involved participation by the processing department but we will not guarantee that you will always return the order once you receive the product.
** All refunds will be issued after receiving the returned product and inspecting it is going to take up to 10 days to reflect in your checking account. Customer satisfaction is very important to us.
Non-returnable items:
Currently, all our products are eligible for return if received damaged or broken. Please contact us at support@nexhomedecor.com or call us at +61 477 290 805.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Please allow up to 10 business days for your refund to be processed after we receive your returned product.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
For further inquiries:
If you have any further questions, please contact our customer service at:
Phone: +61 477 290 805
Email: support@nexhomedecor.com
Address: Unit 4/1A Ramsay St, Collaroy NSW 2097, Australia
Support: Monday – Friday: 09:00 AM – 05:00 PM