How do I place an order?
Select the product from the dropdown menu and click the “Add to Cart” button. Follow the checkout steps to complete your purchase. Once your order is confirmed, a tracking number will be sent when it ships.
How are orders with multiple items shipped?
If your order contains multiple items, they may be shipped in separate packages to ensure faster and more efficient delivery.
Is my personal information safe?
We protect your personal information using SSL encryption during checkout. Information is only shared with trusted third-party service providers when necessary to fulfill your order, as outlined in our Privacy Policy.
How long does it take for my orders to be delivered?
- Order handling time is 1 - 2 business days (Monday to Friday).
- Shipments generally are in transit for 5 – 9 days (Monday to Friday).
- Order cut-off time will be 03:00 PM Australian Eastern Standard Time (Sydney)
Do you ship outside Australia?
Currently, we only offer shipping within Australia.
What are the shipping costs?
At Nex Home Decor, Free Shipping on all Orders.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
When will I receive my refund?
Refunds are processed within 10 days of receiving the returned item.
For further inquiries:
If you have any further questions, please contact our customer service at:
Phone: +61 477 290 805
Email: support@nexhomedecor.com
Address: Unit 4/1A Ramsay St, Collaroy NSW 2097, Australia
Support: Monday – Friday: 09:00 AM – 05:00 PM