How do I place an order?
Select the product from the dropdown menu and click the “Add to Cart” button. Follow the checkout steps to complete your purchase. Once your order is confirmed, a tracking number will be sent when it ships.
How are orders with multiple items shipped?
If your order includes multiple items, they may be shipped in separate packages to support timely delivery.
Is my personal information safe?
Yes. Our website uses SSL encryption to protect your personal information during checkout. We may share necessary details with trusted service providers in accordance with our Privacy Policy.
When will my order be processed?
Orders are shipped within 1 to 2 working days (Monday to Friday).
How long does shipping take?
Shipping to Australia typically takes 5 to 9 working days. The total estimated delivery time is 6 to 11 working days from the date of the order.
What is the order cutoff time?
Orders placed after 11:00 PM (GMT+10:00) Australian Eastern Standard Time (Melbourne) on weekdays will be processed the next business day.
Do you ship outside Australia?
Currently, we only offer shipping within Australia.
How much does shipping cost?
Shipping charges are detailed in our Shipping Policy.
What is your return policy?
Returns are accepted within 30 days of purchase, provided the items are unused and in their original packaging. For more details, see our Return Policy.
When will I receive my refund?
Refunds are processed within 10 days of receiving the returned item.
Are any items non-returnable?
Yes. Items that are used, opened, or marked as gifts cannot be returned.
Can I cancel my order?
Cancellations are accepted within 24 hours of placing your order. Please contact us as soon as possible.
Need help?
You can reach us at support@nexhomedecor.com or call us at +61 477 290 805 for support or any other questions.